Contact
Email us at
mail@xmachina.comWe usually answer within two working days. Reports about another player are reviewed within 24 hours.
Frequently asked
How does Offline work?
You choose the apps you want to spend less time on, and Offline keeps them locked using Apple's Screen Time. When you need one, tap the lock screen and take a break. The app opens for that time and then locks again. The time between your breaks is your offline run.
Why are breaks 5, then 10, then 15 minutes?
Each break of the day lasts a little longer than the one before: 5 minutes, then 10, then 15. Stay offline as long as your next break would be, and it goes back to 5 minutes. Each new day also starts at 5.
A break ended while I was still in the app. What happens?
The app locks again and asks if you want to stay. Tap Stay within 30 seconds and the same break goes on. Otherwise a new offline run starts.
How do leagues and points work?
A league is played on one app with friends you invite by code. Each day is scored by the league's type, for example reaching a target run or the longest run. Your daily result earns points, and the league board updates live. You only see the people in your leagues.
What are skies?
Skies are a status based on your total offline hours across all the apps you lock. Your status is kept forever. Each new status unlocks a new sky for the app.
How do I cheer on a friend?
In a running league, tap a friend's row and pick an emoji. It sits on their bar at the score they had, everyone in the league sees it, and it disappears after the day. Tap it again to remove it.
Offline asks for Screen Time access. What does it see?
Offline uses Screen Time only to lock the apps you choose and to show its lock screen. It does not read your usage or activity. Your offline runs and breaks are timed by Offline itself, from the moment you start and end a break, and Apple's Screen Time identifiers for the apps you pick stay on your iPhone. See the Privacy Policy.
I turned Screen Time access off. Now what?
Offline can't lock apps without it. Open Settings on your iPhone, go to Screen Time, then Apps with Screen Time Access, and turn Offline back on. If you have an account, you can also log out or delete it from that screen in Offline.
How do I report a player or a league?
In the league, use Report, or email us with the player's name and the league code. We review every report within 24 hours and remove content or accounts that break the Terms of Use. You can also block a player in the app.
Does Offline cost anything?
No. Offline is free, with no ads and no in-app purchases.
Delete your account
In the app: Settings → Delete account. This deletes your account, profile, photo, scores, league memberships, trophies and backups. If you can't open the app anymore, email us from the address you signed up with and we will delete it for you.